refunds & returns

Online Returns

We accept returns on full-price online orders within 30 days of delivery.

Sale and discounted items can be returned within 14 days of delivery.

Items must be returned unworn, unused and in their original condition, with all original tags and packaging included.

Footwear must be returned with its original box. Please do not attach shipping labels or tape directly to the product packaging.

Exchanges are available for eligible items and are subject to stock availability.

If you would like to exchange an item for another size, contact us at info@spike.com.cy with your order number and requested size.

Full-price online orders include one complimentary return or exchange shipment per order within Cyprus.

Additional return or exchange shipments may be subject to shipping charges.

Once your return has been received and inspected, you’ll receive an email confirming the status of your refund.

Approved refunds will be issued to the original payment method.

Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.

Original shipping charges are non-refundable.

If you receive a damaged, defective or incorrect item, contact info@spike.com.cy as soon as possible.

Please include your order number and photographs of the item so we can resolve the issue.

Online returns cannot be processed in-store unless otherwise stated.

Purchases made at SPIKE stores are subject to our in-store return and exchange policy.

For questions regarding a return, exchange or refund:

Please include your order number when contacting us.