Frequently Asked Questions
Find answers to our most common questions about orders, shipping, returns, and more.
What are the shipping costs for my order?
Costs vary by location. Visit our Shipping page for a full breakdown of rates and delivery times.
Do you ship to my country?
We ship worldwide, though certain restrictions may apply. Check our Shipping page for full details.
I placed an order but didn't receive a confirmation email
Check your spam folder first. If it’s not there, email us at info@spike.com.cy with your name and order number and we’ll sort it.
Can I cancel or change my order after placing it?
Email us at info@spike.com.cy as soon as possible. We process orders quickly, so we can’t always guarantee changes – but we’ll do our best.
Are all your products 100% authentic?
Yes, every product is 100% authentic and sourced directly from official brand distributors.
I'm unhappy with my purchase - can I return it?
Yes, returns are accepted. Visit our Refunds & Returns page for full details.
I called but no one answered - what should I do?
We get busy! Email us at info@spike.com.cy and we’ll get back to you as soon as possible.
Do you offer payment or layaway plans?
We don’t offer Klarna, Afterpay or similar online. We do offer an in-store layaway option – ask us in store or email info@spike.com.cy for details.